Amazon, the e-commerce behemoth, has carried out its very first “real” drone delivery in the area of Cambridge, in the United Kingdom. It was right here a few months earlier,

Ten digital trends of 2017: a key year

2017 will be a key year for the development of all things digital within businesses. The introduction of electronic invoicing for B2B transactions is one example of this, which began

Customer Experience

Everyone talks about it, but few actually know what it is. When we talk about Customer Experience, it can be useful to start by understanding what Customer Experience is not.